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Fresh Tracks

Facilitating Adventurous Conversations

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Can team work save lives?

When individuals know how to work together as a team, it makes all the difference in the world.

The crew worked as a team, not as individuals—and that saved the lives of all 155 people aboard

The crew worked as a team, not as individuals—and that saved the lives of all 155 people aboard

US Airways Flight 1549 was a scheduled commercial passenger flight from New York City to Charlotte, North Carolina, that, on January 15, 2009, ditched in the Hudson River adjacent to Manhattan six minutes after departing from LaGuardia Airport.

While on its initial climb out, the Airbus A320 struck a flock of Canada Geese which resulted in an immediate almost complete loss of thrust from both engines. When the aircrew realised that the plane would be unable to safely reach any airport from its location just northeast of the George Washington Bridge, they turned it southbound and glided over the river, then ditched the airplane virtually intact near the USS Intrepid Museum in midtown Manhattan. After the 155 occupants safely evacuated the partially submerged and sinking plane they were all rescued by nearby watercraft.

Recently after a thorough review of the incident the National Transportation Safety Board official adamantly explained how the crew and passengers survived a near catastrophe in the incredible forced water landing on the Hudson River. “The crew worked as a team, not as individuals—and that saved the lives of all 155 people aboard”.

The message was clear: when individuals know how to work together as a team, it makes all the difference in the world.

Trust in your team

At the Fresh Tracks office we recently got together as a team look at the issue of trust.  It made me realise how much we take trust for granted when it’s there, and how much extra work a lack of trust can create.

Can a successful team function without it?

Can a successful team function without it?

Although our session included event managers, admin staff and senior managers, it was fairly informal and allowed participants to look at their own views on trust –  how and why trust is important at work and at home; what does trust mean to the individual and to the team; what would happen if there was little or no trust in colleagues.

In our team, it soon became apparent that there is quite a huge amount of trust; everyone seemed to take it for granted that they would be trusted and that they would in turn trust their colleagues. For us that makes for an easy and friendly work environment, part of the reason we choose to work here at Fresh Tracks. But it also made me realise that trust is ultimately at the heart of this office culture….

Trust me I’m an author

How to survive the recession with a little trust

Trust Unwrapped book cover

Trust Unwrapped book cover

Dan Collins founder of Fresh Tracks and co-author of Trust Unwrapped has been featured in UTalkMarketing.com talking about the effects of trust in business and suggests that rather than being a diminishing corporate value ‘Trust’ is in fact the crucial ingredient for surviving the recession.  Read the full article by clicking here.

Trusting Times

A nice story shows how businesses are trying to do things a bit differently in these straightened times.
Pay as you please

Pay as you please

A London restaurant, the Little Bay restaurant in Farringdon, has decided that with everyone watching the pennies, they will let their customers decide how much to pay for their meals throughout February.

“It’s entirely up to each customer whether they give £100 or a penny,” said the owner Peter Ilic. “All I’m asking is they pay me what they think the food and service is worth.”…

Does strike action undermine employers trust in staff?

As the industrial dispute spreads over the use of foreign labour at the Lindsey Oil Refinery we should reflect on how this action might affect our own workforce.

The absence of strikes in recent years has given employers an opportunity to regain their employees trust.  Most employees don’t believe their employer is simply out to exploit them with no regard for them as a person.  Initiatives such as employee engagement surveys, team building days and employee incentives have all helped to strengthen the relationship between the worker and the company.

Action like wildcat strikes can begin to erode the Psychological Contract that is so important.  Especially in an era when many roles rely largely on the individual to choose to serve the businesses best interests, without close supervision.  And of course it can work both ways, the millitant soundbites from striking workers do little to support the diligent work ethic that most of us take to the office every day.

Let’s not forget that just because one employer is in a dispute with its workforce, its not to say that all staff are work shy and all employers are exploitative.

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