Pat on the Back or Kick up the Rear – Good managers do both
There’s little doubt that praise is a powerful motivating force – we all feel uplifted when our efforts are recognised – and management has moved on from 19th century command and control to an era of recognise and reward.
Equally important, though rarely used effectively, is the reprimand. Just as we need to catch people doing things right we also need to help people to identify where they are going wrong and to take steps to improve. …